FAQ

Norman Camera has been a retail outlet with a physical store since 1957. We have established and maintained a stong reputation for customer service and satisfaction in the West Michigan community for over 40 years and are committed to bringing those same values to our online store. See a picture of our store on our company information page.

Norman Camera is located in Kalamazoo and Grand Rapids, Michigan. See store addresses and map links below.

We have a return policy regarding orders you receive and wish to return for any reason. Please read the policy and call us to obtain your Return Authorization number.

Please e-mail us anytime or call our toll-free number with any other questions you have about your order, invoice or credit card bill. Please have your online order number, customer code and invoice number available at the time of your call, and be sure to include this information along with your full name when e-mailing your inquiry.

We are an authorized dealer for every product we sell. Every product we sell comes in the original packaging, in factory sealed packages, with all of the items included by the manufacturer.

Every product we sell comes with the USA Warranties supplied by the manufacturer.

Every e-mail is usually responded to within 24 hours. During holidays and weekends, please allow extra time. Norman Camera prides itself on its customer service and endeavors to answer every e-mail in a timely manner.

Orders placed online are usually processed within 24 hours when all items are in stock, except on Saturday and Sunday. Orders placed before 4:00 PM EST M-F are shipped the same day.

Overseas orders, please allow extra time for credit card validation.

Norman Camera Policy is to charge credit cards only at the time the order is shipped.

Yes at the time of shipment your tracking number will be emailed to the email address you provided on your order. Please make sure we are not blocked by your SPAM blocker. The email will come from shipping@normancamera.com.

Norman Camera reserves the right to call with corrections of any pricing errors found on our site due to human error. If this happens your credit card will not be charged and your order will be immediately cancelled with explanation.

To get help placing an order, e-mail our sales department at sales@normancamera.com, fill out an infomation request, or call our toll free number, (800) 900-6676 to contact our sales staff.

To get help using the web site, report incorrect information, or report a broken link, e-mail the webmaster at webmaster@normancamera.com.

Our staff is available to answer the phones during our store hours. We are closed on Sundays, Christmas, Easter, New Years Day, July 4th and some other holidays.